SYM-PAC’s Leadership Team
An introduction to our leadership team.
Chief Executive Officer
With SYM-PAC since 1995, Mark has been an important contributor across the business: Client Services, analysis & design, programming, account management, business process improvement and business development.
Mark began his career managing a Timber & Hardware store in metropolitan Melbourne, while completing an Arts Degree (majoring in Psychology) and Post Graduate Diploma in Business Information Technology.
Mark gained a keen insight and hands-on, shopfloor experience with the full range of retail challenges — customer service, inventory and margin management, as well as general business process flow through to Cash Flow forecasting and Profit & Loss reporting. He implemented a full Quality Management System in the store for full quality accreditation, cementing his understanding of best retail business practices. In following years, Mark worked with EDS (a large multi-national US based IT outsourcing firm), and also at Mitre 10 Head Office in the IT department as an Analyst / Programmer.
Mark has rolled out SYM-PAC designed solutions to a number of buying groups and many individual retailers and multi-store groups, bringing a depth of experience that benefits all SYM-PAC’s customers.
Mark has led many User Group events, showing clients how they can use their SYM-PAC system to their advantage, to grow their businesses to become more efficient & successful. This is what drives us — the success of our customers.
Business Development Manager
Originally commencing with Sympac in 2004 and returning in 2018 after 4 years away from the business Rob is a Business Development Professional who possesses the business acumen, technical and analytical skills to deliver bottom line results for our clients.
Soon after completing training as a technician with the Ambulance Service and ARMY Engineers, Rob studied Accounting then took a Small Business Management role in the Motor industry. Developing on his experience he rose through the ranks to General Management roles with Business Unit P&L responsibility of various businesses predominantly in the Motor industry.
Rob is passionate about relationship development and management of both new and existing business with a focus on efficiency gains and bottom line improvement. With a firm belief and real world experience that the Sympac solution combined with both your experience and our knowledge of best practice gained through over many years in the industry, is of major benefit to your business. He can provide extensive business systems reviews and relishes in the challenge to uncover opportunities to help streamline your operation and increase profitability.
Customer Experience Manager
Alison joined the Sympac team in 2019 as the Customer Experience Manager.
Bringing with her over 10 years of experience managing multi million dollar software projects and experience in managing large teams within a national contact center for a major financial institution.
Alison has two children and lives on a small farm with her husband in West Gippsland.
Alison’s role in SYM PAC is to manage the Client Services team to provide timely resolutions to customer enquiries, and to focus on continual improvement of the customer experience
Professional Services Manager
Starting in Client Services, Glenn quickly moved into a supervisory role and then on to a management role within the team. When the opportunity arose to take on a business solutions and implementation role, Glenn was ready.
Glenn has travelled across Australia to implement and inspect systems installed on client sites. Following up for customers with best practice advice, he made sure customer expectations were met with effective implementations. Quality assurance on the solution is always a priority, and in this role Glenn worked closely with the development team to deliver solutions of the highest standard.
Under Glenn’s current role as Professional Services Manager he manages new SYM-PAC implementations and the service delivery of the Help Desk team to provide fantastic resolution and response for our customers. As well as building the strengths and skills of the team, Glenn takes point on the management of many of SYM-PAC’s key customer relationships.
Glenn is focused on making sure that the customer gets the best end user experience possible, and that the product is the best it can be to satisfy the needs of our customers.
Research and Development Manager
Rick Debono is an experienced retail and business systems professional with over 18 years of experience.
During his time at Sympac Rick has contributed to the success of the business in a range of roles including help desk, professional services, and software development.
In his current role as Research & Development Manager he manages a software team who are delivering solutions to the core software product, as well as our expanding online and mobile platforms.
Rick brings his energy and enthusiasm to the task of continuing to evolve the software and business solutions provided by Sympac.