- We respect your privacy
Sympac Solutions, as owned by Vela Asia Pacific, an operating group of the Vela Software Group, an operating group of Constellation Software, respects your right to privacy and this policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
- What personal information we collect
The type of information we collect will depend on what products and services you require.
We may collect the following types of personal information from you:
- Name
- Email address
- Address
- Phone number
- Fax number
- Information about the goods or services you have ordered
- Information from enquiries you have made
- Communications between us
- Credit card/bank account details/payment information
- Taxation, accounting and financial information
- Information regarding the company you represent and the software application in use at your company
- Views expressed through forums or blogs, social media, training and events that you participate in with us
If you register your company to use Sympac Solutions software and services, the names of the individuals authorised to access your information are kept on our database. You are given an access code and password and can view and update your personal details used by our company.
- How we collect your personal information
We generally collect personal information from you in a variety of ways, including: when you interact with us electronically, via forms, over the phone or in person; when you access our website and social media channels; and when we provide our services to you. There may be some instances where personal information about you will be collected from third parties such as our related entities or from publicly available sources of information, but only if:
- We have consent from you
- It is necessary for a specific purpose in connection with your dealings with us
- Where we are permitted
- To carry out marketing to you
- Where we are permitted, or required to, by lawful authority
- Use of your personal information
We use your information to provide our service to you and to carry out communication and training related to the service. We also use it to improve our service, to assist with the resolution of technical support issues and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.
If you do not wish to receive marketing material from us you can opt out at any time by contacting us as detailed below.
- Disclosure of your personal information overseas
We may disclose personal information to our related bodies corporate and external service providers located overseas for some of the purposes listed in our Privacy Policy.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including our related bodies corporate, located in Canada, Singapore and United States
- Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information. All stored customer information is retained on a secure server in Australia and is protected from unauthorised access through the use of firewalls, secure passwords, user logins or other security procedures.
- Access to your personal information
You can request that we provide you with access to information we hold about you or ask us to correct any personal information we hold about you that is out-of-date or incorrect. You can contact us by submitting a request via our contact form.
- Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to:
Sympac Solutions
PO Box 1401
Warragul VIC 3820
Australia
Or via our contact form.
We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
- Changes
Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.
- Website
When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.
Third party sites
Our site has links to other websites and applications not owned or controlled by us. We may allow you to transfer data, including your personal information, electronically to and from these third-party applications. However, we have no control over and take no responsibility for the privacy practices or content of these applications. You are responsible for checking the privacy policy of such applications.
Contact us about your privacy
If you require further information about this policy or SYM-PAC’s management of your personal information, please contact us at the address below:
Sympac Solutions
PO Box 1401
Warragul VIC 3820
Australia
Or via our contact form.
Last updated August 2021