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SYM-PAC at the IHG Expo 2019 : February '19


Another superb IHG Expo event in beautiful Adelaide — we enjoyed the wonderful hospitality of the city as we connected with our IHG community.



With the theme this year of Uniting Independents, we were proud to once again step up to the plate and demonstrate our connection to the IHG group of stores and our years of commitment to meeting the needs of IHG stores of all colours.

User Group : focus on learning that makes a difference

We had a fantastic SYM-PAC User Group, covering A LOT of ground during our session.

Mark Schmutter and George Stylianou shared years of SYM-PAC know-how and shop-floor experience — an amazing combination of technical knowledge and years of boots on the ground.

Some of the material covered included:

  • New SYM-PAC Range Review functionality
  • Trade Plus Rewards in SYM-PAC
  • SYM-PAC’s Margin Level Discounts
  • Faulty Goods & Claims
  • SYM-PAC’s Development Road Map for 2019
  • Profit & Productivity Improvements for SYM-PAC user stores
  • SYM-PAC’s Suggested Ordering
  • The TBO system
  • Gap Management

… and more!

IHG Awards of Excellence

We congratulate all State Finalists and National Winners of the annual IHG Awards of Excellence — it is truly an achievement to meet the requirements of excellence for these awards.

We’re honoured to have the following winners as part of our SYM-PAC user 2018 community.

2018 National Store of the Year — Medium Format

Winner: Kincumber Mitre 10, NSW

State Finalists:

  • Crameri’s Mitre 10, VIC
  • Smith Bros Mitre 10 Longreach, QLD

2018 National Store of the Year — Large Format

State Finalist:

  • Diamond Valley Mitre 10, VIC

2018 National Store of the Year — Small Format

Winner: Sunlite Mitre 10, York Street Sydney, NSW

State Finalists:

  • Streeter & Male Mitre 10, WA
  • Strathalbyn Mitre 10, SA
  • Byron Bay Mitre 10, NSW

2018 National Store of the Year — Over 1000M2

State Finalist:

  • Gubbins Home Timber & Hardware Moss Vale, NSW

2018 National Garden Centre of the Year

Winner: McLaren Vale Mitre 10, SA

State Finalists:

  • Gubbins Home Timber & Hardware Moss Vale, NSW
  • Diamond Valley Mitre 10, VIC

2018 National Store of the Year — Convenience Format

State Finalists:

  • Trafalgar True Value Hardware, VIC
  • Bindoon True Value Hardware, WA
  • Cardwell Traders True Value Hardware, QLD

George Stylianou (left) with Gavin Gusmeroli of Ingham Manufactures, Qld.

Mark (left) with Bernie Crameri of Crameri’s Mitre 10, Vic.

The usual suspects: Mark Schmutter & Nicky Johnson with George.

SYM-PAC’s IHG Expo User Group

Talk to us today!

We know and understand your business needs.

We’ve been working with stores like yours since 1991 — more than 27 years of providing innovative and practical solutions to Australian retailers and suppliers.


Let’s talk about how SYM-PAC can benefit your business.


Call us on 1800 796 722 and let’s see how a SYM-PAC solution can take your business to the next level.


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