Faulty Goods & Claims

Faulty Goods & Claims - updated

Easy tracking for Returns to Suppliers

Tracking returns from customers can be time consuming + costly.

SYM-PAC’s Faulty Goods + Claims module lets you easily provide the necessary information back to the supplier quickly & instantly — via email & PDFs.

SYM-PAC Faulty Goods & Claims

  • Collect and manage the returns process effectively — as part of how you do business — taking up best business practice as built into SYM-PAC’s process.

Stop losing claims!
They represent *your* money!

  • SYM-PAC’s Faulty Goods & Claims system is designed for use wherever the retailer is dealing directly with suppliers.
  • The Faulty Goods are treated individually, on a product by product basis.
  • Where a claim is required, it is for a ‘single’ product code, as well as multiples of that code if required.

Claims integrated within General Ledger

  • The system is uniquely configured so that journals to the General Ledger module will be created appropriately based upon the options selected within the administrator settings at startup.
  • Items can be marked as faulty in two ways — either by using the Faulty Goods & Claims system to mark the item, or alternatively at Point of Sale where returned items are marked as faulty.

SYM-PAC Faulty Goods & Claims

  • Once goods have been flagged as faulty, they should be held in a ‘quarantined’ area so that they are not inadvertently counted in a stocktake. Where a store is operating with Faulty Goods control, they can use the General Ledger and the Faulty Goods report to indicate the Asset is still under their control.
  • SYM-PAC users have always been able to flag items returned from customers as faulty. However, when the Faulty Goods & Claims module is activated, the POS system will add the data to the Faulty Goods system rather than Stock on Hand.
  • You can opt to use the claim to “short pay” your creditor for future payments.

SYM-PAC Faulty Goods & Claims

  • Marking the goods as faulty updates the Stock, moves the item to the Faulty Goods area, and updates the General Ledger to reflect this.
  • Photos can be taken of the faulty item, simply copied to the Windows desktop — and then ‘drag and dropped’ onto the form when inserting via the Faulty Goods system.

SYM-PAC Faulty Goods & Claims

  • Printing of the Supplier Return Documentation or Claim is easy + fast. Text on the claim can be edited to suit as required, and can be printed either with or without prices.
  • Outstanding Claims can be viewed easily at any time with a simple click of the mouse.
  • Various Faulty Goods can be batched together to form one Claim — the method to be used for return to a Buying Group Warehouse.
  • When the supplier has issued an adjustment note, simply match the claim when processing it.


SYM-PAC Faulty Goods & Claims: download / open brochure now (PDF)


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Proudly Australian

We love bringing practical retail innovation to Australian retailers all over the country.

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Customer Service

Customers, call us on:


SYM-PAC Help Desk

1300 361 732


SYM-PAC Head Office

+61 3 5623 0200


Our location:

Level 1 / 59 Victoria Street
Warragul, Victoria 3820

Mail to: PO Box 1401
Warragul VIC 3820

Fax: +61 3 5622 3694


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