The Implementation Process

Scope & Analysis

At SYM-PAC we've identified the key areas to cover to provide successful business management and solutions consultation. We save you time, money and provide you with the support to back you up when you need it.

The scope, or introduction, is an important element of business analysis. This is where we establish your business needs and goals face to face with our business development team for a full overview. An analyst is introduced to expand on these requirements and identify any additional areas of business to be addressed. The analyst will look at your business with systematical and technical approach ensuring the correct solution is defined.

Implementation & Client Services

We put change management first.

We recognise that changing systems can be a difficult exercise due to the fact that many companies find it difficult to accept and adjust to change.

The focus of our implementation and client services teams is to minimise the impact of a new system on your business.

It's our intention to allow your business to continue as smoothly as possible, with changes introduced at the pace specified by the store owners and managers.

As the store's experience grows our client services team will help your business embrace the more extensive parts of the system improving your productivity, manageability and profitability.


Our partners

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Proudly Australian

We love bringing practical retail innovation to Australian retailers all over the country.

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Customer Service

Customers, call us on:


SYM-PAC Help Desk

1300 361 732


SYM-PAC Head Office

+61 3 5623 0200


Our location:

Level 1 / 59 Victoria Street
Warragul, Victoria 3820

Mail to: PO Box 1401
Warragul VIC 3820

Fax: +61 3 5622 3694


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