How we work

How we work

How we work

A Quality Solution only begins at Software

Evaluation of any total solution is not based upon software only.

Software can be developed to anyone’s specifications. However, it is not only the quality of the product but the design, implementation and after-sales service that makes it an effective solution for your business needs.

SYM-PAC offers a team of Client Services Representatives — Installers, Trainers, Help Desk team members and Programmers — who are dedicated to the handling of clients’ needs and requests, from the initial site inspection through to after-sales service that continues for many years.

How we do business

  • Safety first – through Planning, Developing, Adjusting & Implementing.
  • We listen to the needs of Retailers & their Buying Groups.
  • Customised Software – we don’t sell a boxed set, we tailor the software to your specific need and Industry.
  • We participate in an electronic partnership with the retailer and their buying group.
  • Our client confidentiality is a very strong and critically important feature of the way we work. Our staff and directors are governed by strict and binding confidentiality / secrecy agreements.
  • Developments of all products are controlled at the highest level by the directors of SYM-PAC.
  • Catering for the needs of retailers with software that allows them to capture measure and monitor their data so they can easily analyse their performance and quickly make the necessary management decisions required to improve their business.
  • Similarly, we cater for the needs of the buying groups by finding out what information and communication they require from their members in order to analyse the performance of the group, monitor their results, highlight issues, and have the data necessary to make educated management decisions as required to improve their service to members and the overall results for the group.


Our partners

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Proudly Australian

We love bringing practical retail innovation to Australian retailers all over the country.

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Customer Service

Customers, call us on:


SYM-PAC Help Desk

1300 361 732


SYM-PAC Head Office

+61 3 5623 0200


Our location:

Level 1 / 59 Victoria Street
Warragul, Victoria 3820

Mail to: PO Box 1401
Warragul VIC 3820

Fax: +61 3 5622 3694


Ready to talk?