Who we are

Who we are

About SYM-PAC

You know us — we’ve been around for a while…
Established in 1991, in 2016 we celebrated 25 years as a leading provider of innovative Retail Business Solutions for the timber and hardware industry, industrial and construction suppliers, electrical appliance & furniture retailers, tool retailers, the rural sector and many other buying groups and independent retailers across a wide range of other industries.

SYM-PAC Head Office

SYM-PAC is used by hundreds of stores across Australia, with thousands of individual users getting their jobs done with a SYM-PAC system.

SYM-PAC delivers real results for your store

We don’t just provide Point of Sale and Retail Management Systems — our solutions encompass best practice systems and procedures for your business. This is the result of our collaborative and “partnership”-style approach with customers over the years since 1991, coupled with your own strong knowledge about your own business.

SYM-PAC delivers real results for your group

We cater for a range of retail structures, including:

  • Franchises
  • Buying Groups
  • Independent retailers

and many combinations of the above.

 

To see a snapshot of Who We Work With, click here: [ READ MORE ]

 

We know you

We know your retail business needs, and we know you want to do things faster, smarter, and in a streamlined way — with the power to change things quickly when you need to. We know you want more time on your hands — to free yourself from some of the processes that are necessary but can slow you down — so you can spend your precious time where the business needs you most. SYM-PAC delivers a huge array of smart and sensitive functionality designed specifically for YOU as a retailer.

SYM-PAC delivers a huge array of smart and sensitive functionality designed specifically for YOU as a retailer.

Australian Made

We love bringing practical retail innovation to Australian retailers all over the country.

Australian Made & Owned

Our users participate in a Service Level Agreement arrangement, which entitles them to regular and ongoing software update, and service via our 1300 support line from our local team — staff in our office, not outsourced to a third party.

 

Our strength is in how we make you strong — our business is built on growing your business, your efficiency, your profits.

 

To find out how SYM-PAC can work for your business, contact us on 1800 796 722.

Our partners

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Proudly Australian

We love bringing practical retail innovation to Australian retailers all over the country.


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Customer Service

Customers, call us on:

 

SYM-PAC Help Desk

1300 361 732

 

SYM-PAC Head Office

+61 3 5623 0200

 

Our location:

Level 1 / 59 Victoria Street
Warragul, Victoria 3820

Mail to: PO Box 1401
Warragul VIC 3820

Fax: +61 3 5622 3694

 

Ready to talk?